Frequently Asked Questions

FAQ page
  • How do I check my order or delivery status?
  • You can track your order by following the link in your Shipment Confirmation email.

    If you have not received a Shipment Confirmation email, you can also check the status of your order via the order tracker page. Simply enter your order number and email address, then click ‘Track Order’ to open the page displaying your order details.


  • Why is my order late?
  • We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.

    Here are some reasons your delivery might be late:

    • Your order was shipped during our sales and promotions season.
    • You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.
    • Your order was placed during a public holiday or a local public holiday. 
    • There were unpredictable circumstances beyond our control.